Maintenance Engineer

Role OverviewWe are seeking an experienced and results-driven Field Maintenance Operations Manager to lead and oversee all field maintenance operations across the country. This role is critical in ensuring operational excellence, SLA and KPI compliance, customer satisfaction, and continuous improvement in network performance.Key ResponsibilitiesLead and manage field maintenance operations across all regions nationwide.Ensure full adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Oversee all field-related operational activities and resolve escalated issues efficiently.Ensure strict compliance with company processes, standards, and procedures.Take ownership of all planned maintenance activities related to field operations.Monitor execution of preventive and corrective maintenance to ensure timely and high-quality delivery.Drive continuous improvement initiatives to enhance operational efficiency and service quality.Manage and develop field maintenance teams and subcontractors across regions.Strengthen team competencies through coaching, training, and performance management.Ensure subcontractors meet contractual obligations and performance expectations.Coordinate closely with NOC, NPM, RNO, and third-party teams to ensure effective operations and maintenance.Act as the primary country-level interface for customers regarding field maintenance matters.Handle and resolve customer complaints related to field maintenance services in a timely and professional manner.Conduct regular field maintenance quality surveillance and implement improvement measures.Maintain and manage a structured risk register for field operations.Identify potential operational risks and single points of failure, ensuring early mitigation and resolution.Qualifications & ExperienceBachelor’s or Advanced Degree in Telecommunications, Engineering, or a related field.Minimum of 8 years’ experience in telecom-related roles.At least 4 years of hands-on experience in field maintenance operations.Strong understanding of service delivery processes within telecom environments.Demonstrated project management capabilities.Key CompetenciesStrong leadership and team management skills.Excellent communication and stakeholder engagement abilities.High level of accountability and problem-solving capability.Strong analytical mindset with structured risk management approach.Ability to operate effectively in a fast-paced, multi-regional environment.