Managed Service and O&M Pre-Sales Engineer

Job Description: Collect customer requirements and identify potential product or service needs and specifications.Consult customers to determine their needs and preferences to help them select the right products or services for their needs.Preparation and submission of detailed technical proposals in response to the RFPs.Present and assist in selling proposals.Leverage technical knowledge in managed services, manpower, and ITIL processes.Collaborate with internal teams to validate technical accuracy and ensure timely delivery of proposals.Conduct technical presentations tailored to client requirements.Develop a service Catalogue for customer services, RACI Matrix, Project Team Structure, Job Roles, and Responsibilities.Knowledge of government or enterprise-level RFPs, RFQs, and compliance requirements.Analytical skills for interpreting technical specifications and converting them into actionable designs.Work with the sales team to proactively promote and sell services to customers.Develop Managed Service Proposals based on Ebttikar Offerings.Assisting customers in defining service objectives such as service-level agreements (SLA), operation-level agreements (OLA), and underpinning contracts (UC).Assisting customers in defining KPIs for Services.Candidate Profile: 2 years of experience working in pre-sales roles or functions with almost three years across requirement gathering, creating proposals, and collaborating with different technical teams to successfully design solutions and products.A good background in O&M, managed services, and IT infrastructure.Sound working knowledge with MS Office tools.Ability to develop quality write-ups, including industry terminology, ITSM terminology, and illustration diagrams in both Arabic and EnglishHigh presentation and communication skills.Bilingual with professional business level of English language speaking & writingITIL certified.Team players and ability to work under pressure.Education: Bachelor’s degree in relevant technical fields, such as computer science, engineering, or information technology.