Manager - Credit & Fraud Risk Communications

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The company’s Corporate Affairs & Communications organization is seeking a communications and public relations professional as its new Manager, Credit and Fraud Risk (CFR) Communications. As a member of the Business-to-Business Communications team, this person will support internal and external communications focused on American Express’ credit decisioning, fraud modeling, use of artificial intelligence, and other Credit & Fraud Risk-related innovations. This position will report to the Director of Communications, B2B comms.How will you make an impact in this role?Create and review internal and external communications content, including talking points, memos, presentations, Amex Newsroom posts, research papers, awards submission, Slack and social posts, and stories for the company intranet (The Square).  Provide sound counsel and manage sensitive issues and reputational risks, including in-bound media inquiries.   Lead colleague communications for the Credit and Fraud Risk team, which would include internal amplification of the team’s work, organizational announcements, enterprise initiatives, and control management communications.   Collaborate with senior leaders, communication colleagues and other cross-functional partners across the company.  Help oversee and manage public relations agency.  Minimum Qualifications: 7+ years of communications/public relations experience  Experience working in either technology or finance/banking Experience with both internal and external communications  Strategic client counsel and executive communications experience Excellent judgement and innate curiosity  Strong interpersonal skills and ability to create connections across functions and levels  Excellent writing, editing, organizational and presentation skills  Proven ability to translate technical content into language that is understandable by and compelling to target audiences   Experience developing and implementing creative public relations and social media programs  Strong project manager with ability to think independently, quickly, and apply good judgment.  Strategic problem solver with strong business acumen  Ability to prioritize workload based on short- and long-term priorities  Experience in managing public relations agencies Preferred Qualifications:Direct credit, fraud, and risk management experience  Internal and external communications experience at a publicly traded company Experience driving meaningful internal communications initiatives and supporting senior leadersSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/posterEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.