Manager, Airport Customer Operations

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.What You'll Do Develops employeesImplements methods of maximizing revenue and controlling expensesOversees day to day customer service operationsSolicits ideas and/or feedback from employees and accepts accountability for follow-throughCommunicates procedural changes to Customer Service Managers, supervisors and employees and ensures complianceMonitors and measures on time performanceIdentifies areas/individuals which require improvement; develops and implements methods to increase/improve performanceDevelops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properlyEnsures all internal audit requirements are followed and accountable for complianceReviews staffing requirements and schedules for all department employees, ensures adjustments are made as neededConducts grievance hearings and servs as a grievance hearing officer as requiredInterprets the company's policies in a professional and positive manner to all customersAssists Directors with Customer Service Manager interviews and selectionsAids/guides the development of Customer Service Managers and supervisory staffShift work-including nights, weekends and holidaysAll you'll need for successMinimum Qualifications- Education & Prior Job Experience High School Degree or GED equivalent 3 years' airline supervisory experience 3 years' airport operations experiencePreferred Qualifications- Education & Prior Job ExperienceN/ASkills, Licenses & Certifications Possess a valid US Driver's LicenseMust be self-motivated and detail oriented, team playerAble to perform in a fast paced environment while maintaining a professional and effective approach to high stress situationsAbility to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable What You'll GetFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.