Manager, Business Process Improvement

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will JoinYou will work cross-functionally Supporting Trust initiatives, with the Support of Product, Service Managers, Regional Operations Managers, Operations Change Management, and Shared Services to deliver successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results.The Difference You Will MakeBuild problem solving skills and capability within the teams through workshops, learning forums, playbooksDrive culture of continuous improvement within the teamsSocialize Continuous Improvement with the stakeholders, understand the Key business requirements and build the CI strategy around them. Educate, build awareness and Program manage continuous improvement, FMEA framework. Identify risks & opportunities, create controls and build plans for implementation, Support business in setting up risk free operations / mitigate risks.People Management: Coach & mentor team members for enhanced roles and responsibilities, career growth, and Overall DevelopmentStreamline overall ways of working and identify opportunities for improvementIdentify high impact opportunities, problem solve through data and process re-design and lead them to deliveryA Typical DayDiagrams and evaluates existing processes. Builds transformation journeysLeads or supports cross-functional project teams to implement operational improvements within TrustDesigns experiments & leads them as a Project ManagerImplements process improvement projects using Lean Six Sigma methodology. Builds relationships with cross-functional Trust stakeholdersCollects data and insights from operations to identify the root cause of problems.Measures performance against process requirements.Presents opportunities for approval to management.Communicates ,Story tells using powerpoint presentations ,progress to stakeholders Leads workshops & brainstorming sessions for CS & across functionsMentors & coaches the team from LSS , conflict management, storytelling & stakeholder management perspectiveYour ExpertiseA minimum of 15+ years of experience in Continuous Improvement, Process Design, process re-engineering and/ or operationsAny Post Graduate - PreferredAdvanced knowledge of contact center operations, AML, Fraud/ Risk operationsPreferred Certified Lean Six Sigma Black BeltStrong stakeholder management skillsProven track-record of developing and delivering support with positive impact to business metricsExperienced in project management and engaging with cross-functional teams to successfully achieve business goalsComfortable with large data sets, able to derive insights and storytell through presentations.Excellent analytical capability & ability to translate strategy into onground implementationSelf starter comfortable working in ambiguous situationsExcellent Storytelling capabilitiesGood understanding of the Industry relevant automation tools & Technologies. - PreferredExperience of working/ collaborating with product teams to bring improvements/ impact - preferredDesign Thinking Practitioner, Agile/Project Management certification is a plusOur Commitment To Inclusion & BelongingAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care Of YouOur job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.India Pay Range₹2,380,000—₹3,400,000 INR