Manager, Client Services

About UsWith over 40 years of industry experience, Howden Private Wealth is the preferred wealth planning partner to the world’s most respected private banks, family offices, law and tax advisory firms. As an independent insurance broker, we specialise in procuring insurance products for UHNW individuals globally.We have representatives across Hong Kong, Singapore, Malaysia, Geneva, Zurich, Dubai and the U.S. As we are ardent believers in providing holistic solutions, being part of the Howden Group also enables us to help our UHNW clients address their other insurance needs (such as their art insurance to political risk insurance) globally through the Howden network.The Howden Group is proud to build a business that brings together entrepreneurial teams with the best expertise and talent from all over the world. As the largest independent European broker with an international network, it strongly believes in putting its people first, knowing that profits will follow and clients are the ones who will truly benefit.Job ResponsibilitiesConduct annual policy reviews and analysis of existing in-force policies with clients and their private bankersIdentify upselling and cross-selling opportunitiesPrepare clients’ annual review packs for servicing consultantsPrepare, create, populate various excel worksheets on client information for client servicing and post-sales follow upsHandle all policy servicing requests from private banking partners, policy owners and insurersAct as a liaison between trustees, bank and insurers on offshore structure holding HNW insurance policiesManaging client due diligence (in-force HNW policies)Coordinate FATCA, UK CDOT and OECD CRS requirements for the various insurersIdentify client’s holding structure for compliance and AML regulations for KYC reportingEnhance service quality for clients and private banking partnersJob RequirementsPossess at least a Bachelor degree in any disciplineAt least 3 to 4 years of work experience, preferably with knowledge in insuranceProficient in Microsoft OfficeStrong customer service and communication skills (bilingual in English and Mandarin)Good understanding of trust and corporate structures