Manager Infrastructure Services

ResponsibilitiesJob Description:Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptlySupervise a team of service management professionals, ensuring their productivity and efficient handling of client requestsEngage with clients to gather feedback, address basic concerns, and coordinate supportCollaborate with senior management to assist in the implementation of process improvements to enhance service deliverySupervise the handling of service incidents, requests, and escalations, ensuring timely resolutionMaintain comprehensive service documentation, ensuring that all processes are well-documented and up to dateGenerate reports on service performance and client feedback for review and actionCoordinate resources and schedules to ensure optimal service coverageBasic QualificationsBachelor's degree in a relevant field or equivalent combination of education and experienceTypically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar roleProven experience in Service and Program ManagementProficiencies in strategic planning, team leadership, and performance managementContinuous learner that stays abreast with industry knowledge and technologyOther QualificationsAdvanced degree in a relevant field a plusRelevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plusAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.