Technical Support Specialist for Applications

Key Responsibilities:Provide first- and second-level support for enterprise applications and business systems.Troubleshoot application issues, identify root causes, and provide timely resolutions.Handle support tickets, service requests, and incidents according to SLA.Coordinate with development, infrastructure, and vendor teams for issue escalation and resolution.Assist users with functional queries, access-related issues, and training when required.Monitor application performance, availability, and stability.Support application deployments, updates, patches, and configuration changes.Document issues, solutions, FAQs, and knowledge base articles.Analyze recurring problems and provide recommendations for long-term fixes.Perform testing for new releases, enhancements, and integrations.Ensure compliance with application security, data integrity, and access controls.Required Skills & Qualifications:Bachelor’s degree in computer science, IT, or a related field.2–4+ years of experience in application support or technical support roles.Strong troubleshooting and analytical skills.Familiarity with business applications (ERP, CRM, HRMS, custom-built apps).Knowledge of SQL queries for basic data checks and issue analysis.Experience with ticketing systems (ServiceNow, Jira, Remedy, etc.).Good understanding of APIs, integrations, logs, and system monitoring.Excellent communication and customer service skills.Preferred Qualifications:Experience with Microsoft Dynamics, Oracle, SAP, ServiceNow, or similar platforms.Basic scripting knowledge (PowerShell, Python) is a plus.ITIL certification preferred.