Manager, Landside Operations

Our Landside Operations Manager  is responsible for the management and oversight of theparking and ground transportation operations which includes formulating policies, procedures,systems, and controls to optimize these functions. Additionally, the job holder is required tomaximize non-aeronautical revenues and provide world class parking facilities and groundtransportation services and options to all users. The job holder is also responsible for themanagement and the maintenance of the landscape, grounds, and irrigation system in keepingwith world class standards.The role demands a combination of strategic oversight, financial acumen, people leadership, andcross-departmental collaboration to support NAD’s mission of providing safe, efficient, andcustomer-focused airport services. The Manager, Landside Operations reports to the VicePresident, Operations. The position requires close collaboration with NAD’s Operations andFacilities teams, as well as with airport stakeholders, including the various GroundTransportation Providers and Government entities.QUALIFICATIONS: A Bachelor’s degree in Business Administration/Aviation Management or other relevant qualifications or combination of relevant experience and education. Minimum 3-5 years of experience in operations (preferably in Parking Operations) or other guest-facing fields. Demonstrated ability to excel in fast-paced environments, navigate complex situations, and prioritize tasks with minimal guidance. Demonstrated ability to negotiate with a variety of stakeholders to achieve mutually desirable outcomes. Highly proficient in Microsoft Office Teams, Word, PowerPoint and Excel applications. Experience working effectively in a regulated and safety sensitive environment. Ability to obtain and maintain the appropriate level of Airport Security Clearance.KEY DUTIES AND RESPONSIBILITIES: Drive a guest centric culture across the department and promote a culture of accountability, teamwork and continuous improvement. Oversee all parking, ground transportation, and landside operational functions to ensure smooth, safe, and efficient operations daily. Manage the various parking facilities with the goal of enhancing revenue, controlling costs, and improving the guest experience. Oversee the implementation and monitoring of revenue collection control systems and procedures and works closely with the Finance Department. Ensure all revenue collection processes and cash-handling procedures are properly implemented. Ensure that the parking management and Automatic Vehicle Identification (“AVI”) systems are properly maintained to achieve maximum system availability and reliability Review and approve the daily work of the Revenue Collection Clerks after detailed review is completed by the Parking Systems Customer Support Officer. Ensure that all discrepancies and issues have been resolved prior to submission of work to the Finance Department. Oversee the towing of unauthorized or abandoned vehicles in accordance with NAD’s towing procedures, ensuring all actions are properly authorized, documented, and conducted by approved service providers. Review towing reports and monthly reconciliations to confirm accuracy and compliance. Manage landscape and grounds maintenance to maintain world-class visual and environmental standards. Oversee coordination with Maintenance and Customer Experience Departments to ensure that the recreational centers are properly cleaned and maintained. Lead collaboration with the Finance Department to design and implement regular reporting methodologies for senior management. Additionally, work together collaboratively on conducting financial/operational analysis to identify trends, anomalies and improvement opportunities. Make recommendations to the VP, Operations for equipment and other asset purchases based on goals and operational needs. Liaise with Royal Bahamas Police Force, Road Traffic Authority, Airport Authority and other stakeholders to maintain order and safety on airport roadways. Ensure accurate and timely reporting of key performance indicators including revenue, system uptime, incidents and guest satisfaction. Oversee audits of the AVI and Amano systems to detect and mitigate fraud/misuse. Maintain and enhance operational systems and control measures to safeguard revenue and assets.Resumes and certificates should be forwarded via email to people@nas.bs on or before Friday, October 31st, 2025. Only candidates who meet the requirements will be contacted.About Nassau Airport Development CompanyNassau Airport Development Company (NAD), the company that manages and operates Lynden Pindling International Airport (LPIA), is a Bahamian company, owned by the Government of The Bahamas and managed by Vantage Group, making LPIA part of Vantage’s worldwide network. NAD is responsible for the majority of LPIA’s infrastructure including parking lots, terminals, runways and taxiways, and all revenue generating and commercial development projects. As a private company, NAD receives no government guarantees or grants and is a selfsustaining commercial entity based on international best practices