Manager of Risk and Resiliency Operations - Belgrade, Serbia

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.Title: Manager of Risk and Resiliency Operations Location: Belgrade, SerbiaKey ResponsibilitiesProcess Automation & DigitizationSupport the implementation and enhancement of ServiceNow workflows to support issue management, risk management, resiliency, and other GRC modulesIdentify opportunities to automate manual processes across the Risk Office organization, reducing friction and improving scalabilityTools & Analytics ManagementOwn the configuration, maintenance, and optimization of dashboards, reporting tools, and analytics platforms used by the Risk OfficePartner with IT Shared Services and other stakeholders to ensure data integrity and alignment with enterprise reporting standardsOperational Excellence & Continuous ImprovementDevelop and maintain operational playbooks, SOPs, and performance metrics to support team accountability and transparencyFacilitate cross-functional collaboration to identify and resolve process gaps, inefficiencies, and control weaknessesSupport the integration of risk, resiliency, and compliance workflows, ensuring alignment with strategic prioritiesGovernance & Compliance SupportEnsure adherence to internal standards and external regulatory requirements related to risk and resiliency operationsCollaborate with Compliance, Legal, and Audit teams to support documentation, testing, and remediation effortsQualificationsBachelor’s degree in Business, Risk Management, Information Systems, or related field; Master’s preferred7+ years of experience in risk operations, compliance, or process improvement rolesProven experience with ServiceNow or similar workflow automation platformsStrong analytical skills and proficiency in data visualization toolsExcellent communication and stakeholder engagement skillsPreferred AttributesProven trustworthiness and history of acting with integrityTakes pride of ownership and in work, seeking to excel in the profession and being curious and adaptableAbility to translate strategic goals into operational executionHighly organized and efficientOffers of employment are conditional upon passage of screening criteria applicable to the job.Company BenefitsPrivate Health InsuranceEmployee Referral Bonus ProgramWellbeing ResourcesBaby BonusLife, Accident & Disability InsuranceNumerous opportunities for internal career pathing and advancementDiscounts for employees at NCR Atleos partnersEEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.