Manager / Senior Manager, Surveillance & Quality Assurance

Background: The Institute of Banking and Finance (IBF) is the lead agency driving financial services industry workforce competency and transformation that is essential for Singapore’s continuing growth as an international financial centre. IBF works in partnership with the industry, government agencies and training providers to equip finance professionals with capabilities to support the growth of Singapore’s financial services. Since October 2020, IBF has been appointed the Jobs Development Partner for the financial services industry by the National Jobs Council.To ensure that the sector’s workforce remains relevant amidst changing industry trends, IBF drives various jobs and skills initiatives. On the jobs front, these include career conversion programmes to re-skill finance professionals as well as build new talent pipelines for growth areas. IBF also provides personalised career advisory to jobseekers exploring new roles or a career switch into financial services. On the skills front, as the national accreditation and certification agency for financial industry competencies, IBF works closely with the industry to set out competency standards and raise the quality of finance professionals using the Skills Framework for Financial Services. To support this, IBF works closely with government agencies, financial institutions and training providers to promote the development of a vibrant learning and development ecosystem. IBF also administers regulatory examinations on behalf of the Monetary Authority of Singapore, as well as industry examinations such as the Client Advisor Competency Standards and Financial Markets Regulatory Practices.For more information, please visit our website: www.ibf.org.sg.Responsibilities: Perform regular review of training providers, claims and other data sources for risk analysisEngage training providers to facilitate assessment of risk impactDesign and implement policies and processes to prevent non-compliance to fraudulent activitiesHandle complaints and feedback on IBF approved programmes.Prepare risk assessment reports to management on areas of potential/heightened risks and recommendations on how these can be addressedSupport the conduct of investigations on training providers and/or associated entities that may have breached IBF’s terms and conditions for approved programmes and grant fundingReview audit findings and prepare reports to recommend actions to be taken on training providers with non-compliance or contravention issues and follow through on the recommended actionsManage and collaborate with internal and external stakeholders in the preparation, responses and closure of all internal and external audits and investigationsConduct environmental scans and maintain a knowledge base of abuse or fraud in similar situations and updating risk assessment framework accordinglyRequirements:At least 3 years of relevant work experience in surveillance, compliance audit or investigationsStrong analytical skills to detect and identify red flags as well as weaknesses in procedures, criteria and systemsAbility to identify root causes and propose solutionsStrong attention to details and accuracy to factor different sources of information in the investigation of casesExcellent communication and interpersonal skills to engage service providers and other stakeholdersEffective team player with good communication, analytical and interpersonal skillsDriven, meticulous and able to multi-task and work independentlyOnly shortlisted candidates will be notified.