Market Specialist, Global Response Operations - SEO South Asia

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.As the operational arm of Meta’s work in Trust and Safety, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and culture and language insights, beyond what our standard systems or scaled solutions can provide.You will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for India and South Asia Region, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-driven team focused on protecting our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.This position is full-time and based in our Dublin office.Market Specialist, Global Response Operations - SEO South Asia Responsibilities:Work as part of the SEO India team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia Region while specifically representing the India Bengali MarketWork as part of an on-call Operational structure to enforce on critical content, particularly in response to government, regulatory and Trusted Partner escalations, within the SEO Markets with a higher focus on IndiaDraw upon linguistic and cultural expertise in India's Bengali Market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the regionUse a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in India Bengali Market and the broader South Asia RegionContribute to the development of scalable operational solutions aimed at improving user community support within the India Bengali market, while working collaboratively with other regionsInvestigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materialsSupport enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not requiredSupport enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses during risk eventsAssess top-line operational metrics and partner with internal cross-functional teams to improve our processes and toolsLiaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targetsBuild subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutionsThis role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and text, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbingMinimum Qualifications:Bachelor's degree or equivalent1+ years of professional experience within an operations or related environmentFluency in Indian Bengali is necessary to support operations and communication with a variety of audiences and stakeholders in the languageDemonstrated strategic individual with analytical and problem-solving skillsDemonstrated experience building relationships with internal and external partnersCan work with graphic and/or objectionable contentExperience working with ambiguity and developing new processes or solutions in response to changing circumstancesExperience with working independently and managing multiple priorities in a fast-paced environmentPreferred Qualifications:Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reportingLanguage proficiency in Hindi or any other additional Indian Languages is preferred as you will be supporting operations for the South Asia regionAnalytical, project management, and problem-solving skills, with an interest in innovation and technologyAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.