Market Technoloty Specialist-Refactory /Manufacturing-4 position-Malaysia / Thailand / Indonesia / Vietnam

Job Description-Steel M&T SpecialistBusiness Unit: ARDepartment: M&TLocation: Malaysia / Thailand / Indonesia / VietnamReports To: AR Iron & Steel M&T Head, SEAFunctional Report To: –1. PurposeThe position is responsible for providing technical services for refractory products and offering steel operation solutions within the region. The role requires close collaboration with the Sales team and customers to promote company products and ensure their proper application in line with quality and safety standards.2. Dimensions of PositionSales Revenue Contribution: 40 M GBPKey Stakeholders: Sales team, steelmaking plantsBusiness Unit: Steel AR & FCGeographical Coverage: SEA – Melting, Refining, and Tundish applications3. Duties & Responsibilitiesa. Design & Product SelectionWork closely with sales team and customers to understand requirements.Collaborate with the design team on product design, selection, and BOM.Provide technical support for design, BOM, and equipment to prepare techno-commercial proposals.b. Trial SupportPartner with R&D to select suitable products for site trials.Provide on-site technical support for trial products.Follow up, analyze, and generate trial reports.c. Implementation & ImprovementCollect and analyze historical application and operation data to identify improvements.Provide technical solutions and support to sales teams and customers.Monitor performance and ensure follow-up on corrective actions.d. Marketing & Competitor ActivityMonitor market trends and competitor activity to identify opportunities and threats.Work with the sales team to execute actions as per the annual marketing and strategic plan.e. Problem Solving & Customer SupportProvide troubleshooting support for technical/product/application issues.Handle customer complaints and resolve issues promptly.f. Engineering Standards & TrainingDevelop engineering standards for product application/installation in Melting, Refining, and Tundish vessels.Deliver training sessions on product applications/installation to sales teams, including performance tracking.g. Health, Safety & Environment (HSE)Work in accordance with Company HSE guidelines.Perform risk assessments, safety audits, and ensure compliance with machine safety, SWI, and work permit systems.4. Main InteractionsInternalAR Iron & Steel M&T Head, SEA: Daily/weekly – discuss issues, planning, implementation.Account Managers: Daily/weekly – updates on site requirements, planning, and issue resolution.Site Team: Daily – planning and implementation updates.Sales Head: As required – design, estimation, and service updates.Design Engineering: As required – BOQ, estimates, and new designs.Commercial Manager / Product Managers: As required – periodic coordination and guidance.ExternalCustomers: As required – design, quality, application requests.Refractory/Equipment Suppliers: As required – technical requests and support.5. Qualificationsa. EducationBachelor’s degree in Metallurgy, Materials Science, or Ceramics from a reputed Institute/University.b. ExperienceHands-on experience with technical and application aspects of refractory products (preferred).Exposure to working in steel plant operations (advantage).c. Skills & BehavioursPlanning & organizingCustomer service orientationAnalytical abilityStrong communication and presentation skillsDisciplined approachWillingness for extensive travelTeam building and teamworkEffective problem-solving skillsDM @ What’s App +6560275490Assistant Talent Acquisition ManagerAna( Anamica)Anamica.kumari@nityo.comDesk Number- 6531522521What’s App +6560275490