(MAU) Payroll Specialist II

(MAU) Payroll Specialist IISpecific Duties and ResponsibilitiesResponsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited and transmitted accurately and timely for all assigned clients.Ensure accurate and timely processing of payroll impacting changes, payment and payroll processing for assigned clients.Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.Work with cross- functional internal partners to resolve client payroll matters and employee enquires. (Support and Contact Centre)Leverages strong analytical and problem-solving skills to efficiently resolve incidents.Provide customers with regular and timely incident updates.Maintains the highest level of customer satisfaction.Contributes to the support knowledgebase.Create, update, and review standard operating procedures (SOP) and perform frequent and timely document reviews.Have an ‘I own it’ attitude about deliverables and projects from start to finish.Manage client and customer related task within the task management system ensuring all documentation is complete, accurate, and timely.Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.Standard duties and ResponsibilitiesAchieve delivery of tasks in accordance with agreed schedules, procedures, and standards.Meet or exceed process KPIs.Drive customer satisfaction by providing high quality of service.Execute corrective and preventive action plans.Record key delivery data for metrics purposesAim at becoming a Subject Matter Expert in process.Be an effective team playerProactively highlight risksEnsure that complaints are proactively escalatedSeek and respond to development feedback. Degree of Independence/Supervision requiredWill be formally supervised by Team Lead/ManagerPromptly escalate exceptions to the Seniors/Team Lead/ManagerAccountable for individual performanceCompetenciesTechnical Competencies:Experience in high volume payroll operation. End to end payroll experience is a plus.Experience in the payroll outsourcing or consulting industry preferredRequires a clear understanding of payroll, RTI and an understanding of applicable legislative requirementsTime Management and prioritizationPrevious customer support experienceDemonstrable written and verbal communication skills using a variety of media dependent on the situationFluency in English (oral and written)Telephone mannerAnalytical and Reporting SkillsComputer Literate (MS Word, Excel, PowerPoint, Outlook)Behaviour Competencies:Quality FocusResults orientationCapacity to adapt to ChangeInitiativePeople SensitivityCustomer OrientationTeamwork & CooperationResults OrientationInformation SeekingDistribution of KnowledgeAssertivenessSystems Orientation / Attention to detailEducation/ExperienceHSC Holder or Higher EducationCIPP certification is an advantageSound knowledge of GDPRAt least 2 years of work experience in a customer-facing office environment Other RequirementsUK working hours (11:30 am to 8:30 pm)Ability to work overtime (Weekday/Weekend) during year end season and including Mauritius public holidays.