Community Manager

Who we are: McCann Worldgroup, part of the Interpublic Group (NYSE: IPG), is a leading global marketing solutions network with over 20,000 employees united across 100+ countries by a single vision: To help brands earn a meaningful role in people's lives. The network is comprised of McCann (advertising), MRM (data science/technology/relationship marketing), Momentum (sponsorship and total brand experience), McCann Health (professional/dtc health care communications), and CRAFT (production). The strength of our creative capability and innovative thinking has led to some of the world's most celebrated, effective, game-changing work for top brands.

Maximizing that strength means bringing together an extensive mix of socially, culturally, and cognitively diverse talent - and creating conditions where they feel empowered to boldly share the fullest expression of their unique worldview. We fiercely believe in the power of creativity and innovation to positively influence society and inspire greater equity and inclusion within the communities we serve. So, every day we deliberately and intentionally choose to embody our global philosophy of Conscious Inclusion and, in turn, fuel our mission to help brands earn a meaningful role in people's lives. www. mccannworldgroup. comThe Role:

McCann Worldgroup seeks a Community Manager to builds and nurtures relationships with the brand's audience across platforms. Engages with users, manages online communities, responds to comments or issues, gathers feedback, and fosters a positive brand presence. Often bridges communication between the brand and its community. Responsibilities:

In overview, implement the content plan, monitor and interact with the users in all social media accounts to ensure the quality and engagement of the community/ platformSetting and implementing social media posts in alignment with the given content calendar on all social media platforms (including FB, IG, Tiktok, LINE, and Twitter) under given timelineSupport editorial processes such as adjusting and making revisions on posts as per requestOversee and conduct quality assurance to ensure the quality of content prior to publishingActively monitor and respond to comments and customer queries within the agreed lead time, following the available protocolsBuild relationships with online customers and manage online crisis.

Coordinate with internal AE/AM and Social Media Managers as well as designated client’s side Marketing, PR and Communications teams to respond to customers’ inquiries. Generate the regular reports per request to summarize , follow up and ensure all queries are responded and closed in a timely mannerPractice and master the content management and customer interaction platforms to ensure the completion content publishing and customer response ratesSupporting ad hoc requests within short turnaroundsQualifications: A degree in communication, English, journalism, marketing, or related field may be required.

Proven work experience as a community manager or similar role in advertising agencies will be specially considered. 1-3 years of experience working in Advertising agency as a social media specialist or community manager will be especially considered. Proficient with social media platforms with knowledge of trends on social mediaInterested in social media trends and social media contentAbility to learn new online content publishing toolsBasic knowledge of online advertising and ad operations. Outstanding communication skills with fluency in Thai and EnglishQuality and detail-orientedPossess a sense of ownership and accountabilityMust be a team player having multi-tasking abilitiesService-minded and solution oriented