MECCA Aesthetica - Clinic Coordinator

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.    Now, after almost 27 years in the making, we have officially opened one of the biggest beauty destinations in the world. At 4000sqm, our new Bourke St Flagship is not only the largest of our 100+ stores but set to become a landmark destination for the city, and a total beauty wonderland for all who visit. Bourke St is brimming with over 200 brands, 80 exciting new experiences and beauty services, as well as unique product curations and never-seen-before MECCA destinations. From clinical skin services to a Beauty Atelier, the biggest MECCA Perfumeria, an auditorium for MECCAVersity, an Apothecary, and an entire mezzanine dedicated to gifting, this is MECCA's vision for the future of beauty brought to life.MECCA Bourke St is not only the largest of our 100+ stores, but also one of the biggest beauty destinations in the world. We’re looking for a Clinic Coordinator who is passionate about creating unforgettable experiences. In this role, you’ll be the heartbeat of MECCA Aesthetica inspiring confidence, connection, and care in every interaction. You’ll guide our customers through a seamless and elevated journey, connecting them to our full suite of treatments and services, and helping to build a vibrant, loyal community grounded in beauty and wellbeing.We are looking for weekday, late night trade and weekend availability working on a casual basis!Day-to-day responsibilities:You will manage complex customer needs from appointment coordination to issue resolution ensuring every interaction is seamless, solution-focused, and tailoredYou will play a key role in enhancing the Aesthetica customer journey across key touchpoints within the Flagship store, always acting with a customer-first mindset to build loyalty and lasting relationships You work collaboratively with the wider Flagship and Aesthetica teams to bring the clinic’s vision to life and ensure a seamless, connected customer experience You will be responsible for driving customer-centric experiences that align with business KPIs, impacting key performance goals such as repeat bookings and customer engagement You will support the day-to-day operations of the Aesthetica clinic, ensuring all spaces are clean, safe, and aligned with MECCA’s standards for hygiene, presentation, and customer experienceWhat you’ll bring to this role:Experience in operating in fast paced clinic or retail environment Concierge or reception experience A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments Strong relationship building skills Life as a Clinic Coordinator at MECCA:World-class education opportunities, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events.   Opportunities to earn more with our monthly performance bonus program.   Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.   More than skin deep:   At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.     We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.       Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit  https://www.mecca.com.au/retail-careers.html