Swift Strategic Solutions Inc

Microsoft CE CRM Developer

Posted: 5 hours ago

Job Description

A Public Sector client of ours is looking for a Microsoft CE CRM Developer to work on their ongoing project in the Middletown, PA office.Below are the additional details of this role: Required Qualifications:5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.Familiarity with Agile development methodologies.Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.Bachelor’s degree in business management or information systems.This role should have the following certifications: Dynamics 365 Fundamentals (MB-910).Microsoft Power Platform + Dynamics 365 Core (MB-200).Power Platform App Maker Associate (PL-100).Dynamics 365 Customer Service Functional Consultant Associate (MB-230).Power Platform Developer Associate (PL-400).This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.

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