MIS/IT Manager (ERP)

Role Summary:The MIS & IT Manager is a senior role responsible for overseeing both Management Information Systems and the broader IT infrastructure and support team. This role ensures that information systems and IT services are aligned with business goals, secure and reliable, and that the technology environment empowers efficient operations, data-driven decision-making, and overall business continuity. Key Responsibilities:Develop a strategic roadmap for MIS and IT aligned with company objectives.Oversee operation, maintenance, and enhancement of MIS systems (ERP, CRM, reporting, dashboards, ticketing, etc.).Lead, manage, coach, and develop the IT team (support, infrastructure, network, database) – hiring, setting performance goals, monitoring, development.Ensure data integrity, security, availability, and accuracy across all systems.Oversee IT policies, standards, procedures, disaster recovery, backup, business continuity.Manage vendor relationships for hardware, software, and services; evaluate, negotiate, and oversee contracts/licensing.Collaborate with other departments (Operations, HR, Finance, etc.) to identify technology needs, drive system/process improvement, and ensure appropriate support.Ensure effective monitoring of system performance, usage, and capacity, and proactively plan upgrades and resource scaling as needed.Oversee helpdesk/support operations: ensure issues are resolved promptly, SLAs maintained, user satisfaction.Ensure compliance with relevant regulations (data protection, cybersecurity standards, licensing).Ensure proper execution of equipment inventory, lifecycle management, and asset tracking processes to maintain accurate records and support optimal resource utilization .Duties:Lead the implementation, configuration, maintenance, and upgrading of MIS and IT infrastructure, including servers, networks, endpoints, and cloud services.Plan & manage IT budget including forecasting hardware/software refresh, operating costs, staffing.Lead projects: MIS implementations, system integrations, migrations, enhancements.Prepare and deliver management / executive reports: system performance, incidents, usage stats, project status.Identify technology risks, vulnerabilities, and ensure mitigation (patch management, access control, monitoring).Oversee user training, develop documentation, and ensure that staff understand and use systems properly.Ensure business continuity plans and disaster recovery processes are in place and regularly tested.Requirements:1. KnowledgeDeep understanding of enterprise systems: ERP, CRM, trouble-ticketing systems, reporting platforms.Strong knowledge of IT infrastructure: network architecture (Ethernet, wireless), servers (Linux/Windows), cloud services, storage.Information security best practices (encryption, access control, audit logs, secure configurations).Data governance, data quality, database systems (e.g., relational DBs), data warehousing, business intelligence tools.Understanding of regulatory compliance (data privacy, software licensing).2. SkillsLeadership & team management: hiring, mentoring, performance evaluation.Project management: planning, scheduling, resource allocation.Analytical thinking & business / system analysis: translating business requirements into technical specs.Problem solving & troubleshooting at systems level.Communication skills: able to explain technical matters to non-technical stakeholders.Technical: SQL, system integration, network management, server administration, OS (Linux, Windows), cloud platforms, backup/disaster recovery.3. ExperienceMinimum 5-7 years in IT / MIS roles with increasing responsibility.At least 2-3 years leading a team (IT support / infrastructure / software).Hands-on experience with implementation of ERP/CRM or comparable large systems.Experience managing system integrations, migrations, and cross-departmental IT projects.Prior experience ensuring IT security, data governance, regulatory compliance.4. Other QualificationsBachelor’s degree in Computer Science, Information Systems, Engineering, or related field. Master’s or relevant certification is a plus.