Modern Work Expert

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: to enrich lives by bridging the world, and our identity and service mindset stems from our iconic brand’s Nordic heritage. Our values – Commitment to care, Working Together, Simplicity and Courage – guide us in everything we do. We are now looking for a MODERN WORK EXPERT to join Finnair’s Enterprise AI team in Digital Unit in Finnair HQ near Helsinki Airport. Enterprise AI team is part of Finnair’s Digital Enterprise team, which play a crucial role in supporting Finnair’s Finance & Procurement, People & Culture and other Group Functions as well as helping to scale AI capabilities to meet the unique needs of the organization.Enterprise AI team’s mission is to seamlessly integrate AI into daily work, delivering reliable, effective, and creative solutions that enhance workplace experience. Additionally, the team is responsible for scaling AI capabilities to address the distinct needs of the organization and drive AI innovation collectively across the business. This is an exciting opportunity to be part of the Finnair team!As a Modern Work Expert, you are responsible for supporting the operating model, providing day-to-day engagement for users to achieve AI-driven modern work. This includes change management support for business unit leaders and their unit AI champions.Your Tasks Include But Are Not Limited ToBeing the line of contact for everyday AI user – supporting end-users for AI adoption, gathering feedback, and translating user needs into actionable development tasks. Providing guidance for the process users within Modern Work digital ecosystem (i.e. M365 Copilot, internal-built GPT application, other in-house applications) Arrange training of the process adoption, gather feedback and develop process as needed Ensure ways of working are documented and consistent with Finnair digital operating model Coordinate technical requests, and address them to our subject matter experts, partner suppliers and vendors Plan and coordinate activities and engagement for Finnair AI & Analytics community, with Head of Data, Enterprise AI lead and Competence Development lead Required SkillsFew years of experience in project coordination, change management and related development tasks. Sufficient understanding of AI technologies and automation tools, including M365 Copilot, GPT-based applications, and other modern work platforms. Strong facilitation and project management skills, with ability to communicate and present concisely to a variety of stakeholders simultaneously within the organization. Familiarity with the process way of working Analytical, business-minded, proactive and independent working style Fluent written and spoken English. Finnish is an advantage. University degree in relevant field Working At FinnairWe offer you an exciting opportunity in the multifaced, fast changing aviation and travel industry, along with great team and wide personal development opportunities. At Finnair ambitious, competent and motivated people can really make a difference. We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi (sport, culture, wellbeing and commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs. Are you interested? Please submit your application with your CV, cover letter and salary expectation no later than Sunday, 9 November 2025. We may start going through the applications already during the application period.Please note that the hiring process includes a pre-employment security clearance and a drug test.In case you have any questions about the role, please contact Terry Rim (Enterprise AI Lead) by phone +358451683004 on:Wednesday, 29 October from 10:00 - 11:00 (EEST) Friday, 31 October 15:00 - 16:00 (EEST) For Wider Topics Related To Finnair’s Digital Enterprise Unit, Please Contact Tiina Suvanto (Director, Digital Enterprise) By Phone +358 50 5671416 OnThursday, 30 October from 16:00 - 17:00 (EEST) Tuesday, 4 November from 11:00 - 12:00 (EEST) Please note that we do not process applications submitted via email.Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.