[Montblanc] Senior Sales Associate_롯데 잠실

MAIN PURPOSEAs a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.Key ResponsibilitiesSales & turnoverTo achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales StrategyCustomer Service ExcellenceTo represent the highest standards and promote Maison’ name and image inside and outside the BoutiqueTo “WOW” your Customer with an unexpected, audacious and incredible experience!To ensure a constantly perfect personal appearanceTo welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standardsTo gain qualitative Customer data and improve the Boutique Customer portfolioTo develop Customer loyalty through excellent Service and TreatmentVisual MerchandisingTo respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidanceTo ensure a constant Boutique cleanliness and tidinessBoutique OperationsTo take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as requiredTo assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stockTo perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenanceTo respect, apply and promote Security rules and mindsetTo report key information to Maison’ knowledge of information systemsPROFILEStrong Achievement, Curiosity, Hardworking nature and EmpathyFirst professional experience preferably gained in RetailAt least experienced 5 years in luxury fieldAn organized person with an excellent attention to detail and high Customer Treatment standardsA team player with excellent interpersonal skills and multi-tasking abilityComputer LiterateKnowledge of Product (Luxury Goods)High level Communication Skills