Multi-Office Operations Manager Outpatient Radiation Oncology

About The Oncology Institute (www.theoncologyinstitute.com):Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better.At The Oncology Institute of Hope & Innovation, we believe that exceptional patient care starts with empowered leaders. As our clinic Operations Manager, you'll be part of a forward-thinking healthcare team that values collaboration, compassion, and continuous improvement. We offer the opportunity to shape high-performing clinical operations that truly impact lives — both for our patients and our staff.JOB PURPOSE AND SUMMARY:The Operations Manager serves as the operations leader for 2-4 radiation oncology clinic locations, and is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute. In addition to providing exceptional patient care services at your assigned locations, the office manager has the responsibility to ensure locations are adhering to OSHA regulatory standards, following all safety protocols, and managing patient care in a HIPAA compliant way to protect patient privacy. The Operations Manager has multiple direct reports including supervisors, front and back-office staff and is critical in ensuring their assigned clinic locations perform at or above defined operational, quality, and financial metrics.ESSENTIAL DUTIES AND RESPONSBILITIES:Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff membersPartner in the recruitment, hiring and training of new staff membersDesign and implement business strategies to help the clinic meet organizational goalsManage staff by assigning and delegating tasks as neededDevelop protocols and procedures to improve staff productivityAct as a liaison between patients, their families and additional care staffPlan and manage the clinic's budget and approve payrollEnsure that all policies and procedures function in accordance with state and federal lawsSupervise all clinicians and non-clinician teammates at your locations, and ensure they properly complete their daily responsibilitiesPerform quarterly and annual performance evaluations on all direct reports, and review evaluations for indirect reports that are the responsibility of your supervisorsKNOWLEDGE, SKILLS, AND ABILITIES:Exceptional written and verbal communication skillsSuperior follow-up and follow-through abilities, ensuring that each task is fully completedComfortable holding staff accountable for their responsibilities and deliverablesAnalytical thinking skills and the ability to exercise sound judgement when making decisionsMust be customer service-oriented and prepared to liaise with patients, their families and other care providersExtremely organized and detail-orientedAbility to delegate tasks as neededAbility to spend extended periods of time sitting at a deskKnowledge of a second language is an assetREQUIRED EXPERIENCE, EDUCATION, AND/OR TRAINING:Required: Bachelor's degree or equivalent educational background1-3 years prior experience working in a clinical or healthcare setting1-3 years of proven success in leadership roles 0-3 years in an operations manager rolePHYSICAL WORKING REQUIREMENTS:This position involves prolonged periods of standing and walking, performance of precise tasks like drawing blood and administering medications, and occasionally, lifting of up to 50 pounds. Clear vision and acute hearing are essential for reading charts and monitoring patients. Strong communication skills and attention to detail are critical, especially under stress. Frequent bending, stooping, reaching, and repetitive tasks are also required, along with sensitivity to patient needs and environmental changes.The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Pay Transparency for salaried teammates$68,640—$88,718 USD