Multicategory Consumer Experience Specialist

Bratislava, SlovakiaWe’ve built the world’s most successful tobacco company, with the world’s most popular and iconic brands. Now we’ve made a dramatic decision. We’re building PMI’s future on smoke-free products. We have developed a range of completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help.Are you a creative thinker with a passion for innovation? Join us and make a difference in the world of smoke-free products!Job ScopeAssist with implementation and improvement of programs for consumer acquisition and retention (including loyalty program).Support management of consumer journeys and segmentation across channels.Contribute to the setup and optimization of “recommended actions” within the consumer journey.Collect and process consumer feedback (e.g., from NPS), support CX improvements.Cooperate with internal teams and external partnersRequirementsUniversity degree in marketing, business, or a related field.2+ years of experience in marketing/sales in FMCG, Telco, Banking or other direct to consumer segment.Experience with omnichannel marketing or CX is an advantage.Experience with project support or teamwork.Analytical thinking, digital skills, willingness to learn A-B testing and CX metrics.Fluent English.Good communication and teamwork skillWhat We Offer13th & 14th salary Extra days off Flexible working time Supplementary pension plan (III. pillar) Life & accident insurance MultiSport Card Employee Assistance Program Opportunities for career development & growth Work for a multinational company - certified Equal Salary & TopEmployerLegal gross salary for this position start from 2250€ / month17363