Customer Support Manager

Do you have a passion for customer service and a knack for leadership? We're searching for a Customer Support Manager on behalf of our partner to lead our international teams in Turkey, India, and English-speaking markets. You'll be a key player in our success, empowering your Team Leaders and helping shape the future of our customer experience. What you'll be doing: Empowering Leaders: You'll directly manage Team Leaders, helping them develop their skills and build successful teams Driving Excellence: You'll use data and your expertise to improve performance and set new standards for exceptional customer service Shaping the Future:

You'll be a self-starter who takes ownership and drives strategic improvements in a dynamic, global environmentRequirementsA minimum of 2 years of experience in a managerial or senior leadership position within the realms of Customer Support, Service, or Call Center operationsA demonstrated history of leading multi-geo teams, preferably those that include Turkey, India, or English-speaking marketsExperience in directly managing Team Leaders or SupervisorsA robust understanding of customer service KPIs and proficiency in influencing them effectivelyExceptional communication, leadership, and coaching capabilitiesProficient in working with data, analyzing performance metrics, and making informed, data-driven decisionsFluent in English, both written and spoken.

Knowledge of Turkish, Indian, or Russian languages is an added advantageExperience with support tools such as Intercom, Slack, Google Workspace, and othersSelf-motivated, proactive, and adaptable in a high-energy, dynamic work environmentA strong sense of responsibility and ownership, coupled with the ability to drive meaningful changeBenefitsRemote work opportunityLearning opportunitiesAnnual days off & sick leaves availability. Virtual monthly global gatherings and team activitiesCompetitive remuneration.