Network Support Consultant

Key Responsibilities: Monitoring & Incident Management ·        24x7 monitoring and Priority 1 (P1) support services ·       Local HQ IT business hours support for non-critical services (P2, P3, P4 incidents and service requests) ·        Reactive and proactive Level 1 and Level 2 technical support Network Operations & Administration ·        Incident, Problem, Change, Configuration, and Availability Management ·        Proactive monitoring of devices and environment using existing HQ tools ·        Wi-Fi Access Point support using existing HQ tools ·        Local firewall management including configuration, monitoring, rule updates, and coordination with security teams ·    Experience in HP and Cisco technologies, capable of delivering end to end physical installation, configuration, and design of network systems Asset & Vendor Management ·        Asset management and coordination with third-party resolver groups ·        Patch and vulnerability remediation for network devices ·        Security, accounting, and compliance management Proactive Improvements & Coordination ·        Identification of network issues and proactive resolution ·        Collaboration with HQ IT teams and vendors to implement network changes  Data Room Network Connectivity ·        Ensuring reliable network connectivity within local HQ IT data rooms ·        Monitoring network devices and connectivity health within the data room environment ·        Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime ·        Troubleshooting and resolving network connectivity issues impacting servers, storage, and end-user services along with vendors