Night Auditor

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking a detail-oriented and customer-focused Night Auditor to join our team in Luton, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction, and overseeing financial accuracy.Welcome late-arriving guests and bid farewell to early departures, providing exceptional customer service throughout their stayPerform daily reconciliation of the hotel's financial transactions, including checking and preparing reports, completing audits, and collating necessary paperwork for departuresManage and confirm reservation details and accounts for in-house guests, ensuring all information is recorded accuratelyHandle guest check-ins and check-outs efficiently, maximizing guest satisfaction while maintaining property safety and securityRespond promptly and professionally to guest requests and concerns, ensuring total customer satisfactionPrepare and distribute relevant reports to appropriate departmentsOversee the hotel's overnight operations, taking initiative to resolve any issues that may ariseCollaborate with other departments to ensure a seamless guest experienceMaintain a clean and organized front desk areaQualificationsHigh school diploma or equivalentExceptional customer service and communication skillsStrong attention to detail and ability to multitask in a fast-paced environmentExcellent time management skills and ability to work autonomouslyGood understanding of finance and accounting practicesProficiency in basic computer skills and hotel management software (knowledge of Opera Cloud is a plus)Strong problem-solving skills and ability to make decisions independentlyFlexibility to work night shifts (typically 11:00 PM to 7:00 AM), including weekends and holidaysAbility to handle cash and process credit card transactions accuratelyWillingness to take ownership and initiative in various tasks as requiredAbility to remain calm and professional under pressureBasic understanding of local laws and regulations related to the hospitality industry is preferred