Night Reception Team Member

Company DescriptionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist®.Job DescriptionContract Type: Part time Salary: £14.44 per hourStart date: November 2025Apply: Please send your application to Elena.Alla@accor.comJoin our team as a Night Reception Team Member where you will play a crucial role in ensuring a seamless guest experience during their stay. In this position, you will be responsible for overseeing the nightly operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment.What You'll Do...Conduct the nightly audit process to reconcile all daily transactions and prepare reports for managementWelcome guests upon arrival during late hours and assist with check-in/check-out proceduresRespond to guest inquiries, requests, and concerns promptly and professionallyHandle payment transactions, credit card processingEnsure accuracy in guest billing and resolve any discrepanciesCollaborate with various departments to address guest needs and ensure satisfactionMonitor and report any suspicious activitiesMaintain cleanliness and organization at the front desk areaPerform any additional tasks as required during the night shiftAdditional InformationOne more thing…By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitalityOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.