Patient Admin Supervisor

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world. NMC’s network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5. 5 million patients every yeaJob Summary:

The role is responsible for overseeing daily operational management to deliver an exceptional patient experience while ensuring compliance with applicable regulations and standards. Key duties include supervising and training staff, managing budgets, optimizing scheduling and workflows, and upholding patient safety and care standards. The position also involves monitoring performance metrics, preparing reports, managing risks, and implementing effective incident reporting and mitigation strategies. Key Responsibilities: Align daily operations with the organization’s values, culture, and strategic objectives. Support departmental goals and ensure operational efficiency across all functions. Supervise processes related to appointment scheduling, patient registration, medical insurance, and billing.

Provide training, mentorship, and onboarding for new employees, including probation sign-offs. Foster a positive work environment that supports staff development and career growth. Enforce professional conduct, discipline, and adherence to company policies. Assist in the recruitment and selection of team members. Oversee employee scheduling to ensure adequate coverage and operational readiness. Support and track cost-control initiatives to optimize budget utilization. Manage staff matters, including attendance, leave, overtime, uniform, dress code, and personal hygiene compliance. Promote staff engagement initiatives to improve morale and performance. Monitor quality indicators and departmental objectives through regular audits, data analysis, and feedback sessions.

Conduct annual appraisals, coaching, and development planning for team members. Maintain high standards of customer service, identify trends, and recommend process improvements. Address and resolve patient complaints while leading initiatives to enhance patient experience. Participate in hospital training programs and promote continuous learning. Adhere strictly to NMC policies, infection control protocols, patient safety measures, and JCI standards. Support continuous quality improvement and quality assurance activities. Maintain confidentiality of patient and staff information at all times. Investigate billing discrepancies by reviewing records, insurance details, and charges, and address related patient concerns.

Track outstanding bills, report on billing performance, and propose process improvements to reduce errors. Generate detailed financial reports, including invoices, outstanding balances, and payment collections. Ensure performance management contracts are in place and conduct bi-annual reviews. Identify high-potential staff and work with HR on talent development plans. Develop and monitor training plans to promote skill enhancement and knowledge sharing. Oversee quality onboarding processes, ensuring orientation and probation requirements are met. Collaborate with recruitment teams to secure competent and qualified employees. Qualifications & Experience: Bachelor’s degree in any discipline or related field (Master’s degree is an advantage).

Minimum of 3 years’ experience in a customer service or related role; UAE healthcare experience preferred.