NOC Operator

We are looking for a team member to join our NOC project in Oberursel, near Frankfurt am Main, GermanyPosition TitleNOC OperatorPosition TypeFull TimeStart DateASAPDurationTBDLocationOberursel (near Frankfurt am Main)Contact:Iulia Balan | +49 (0) 89 23889862SUMMARY This is a technical role providing remote support in a complex optical network environment. The candidate will be required to develop and maintain an expertise on the products deployed within the customer’s network, supporting all aspects of support and implementation of the DWDM and OTN portfolio. The role is based in Oberursel, near Frankfurt, Germany.Responsibilities:Monitoring of customer network regarding failures in the core layerImplementation of measures to ensure network availability and stabilityMonitoring and analysis of network resources and capacities (quality management)Technical analysis of the malfunctions by degree and scope, SLA-based troubleshooting and incident managementCoordination, monitoring, and guidance of on-site field service to ensure effective troubleshootingCoordination of hardware replacement and RMA activitiesSupporting the deployment of new optical architectureSupport planning and validation of network extensions, reconfigurations within the network, software upgradesQualifications: BSc and/or completed professional training as a communications electronics technician2 years of professional experience in a telecommunications environment, or electrical engineer with focus on communication technology, preferably in optical networksTechnical knowledge of communications technology and protocols, ideally in DWDM, OTN layers - AdvantageExperience with MS Office applications (esp. Excel and Visio)Strong team player with “can-do” attitudeHigh resilience and service orientationGreat communication skills (internal and client-facing)Readiness to work in a 3-shifts operating model (24 hours a day, 7 days a week)Fluent written and spoken in German and English - mandatory;