NOC Technician

Join Verinext, a technology company that's not just keeping up with the future but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As a NOC Analyst, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.RequirementsThe NOC Technician is responsible for monitoring, triaging, and resolving incidents, with a primary focus on data protection services and infrastructure. This role provides first-line and second-line technical support, escalating critical issues when necessary. The NOC Engineer ensures timely response, strong communication, and adherence to established escalation protocols to maintain service continuity for customers.Onsite presence in our Duluth office would be required Tuesday-Thursday.Key ResponsibilitiesMonitor and triage incoming tickets, alerts, and callsTroubleshoot and resolve issues where possible, focusing on backup and recovery (Commvault, Cohesity, Zerto) and general system supportEscalate unresolved or critical issues to on-call engineers following documented proceduresPerform routine health checks and monitoring for customer environmentsDocument all work performed, including resolutions and escalations, in the ticketing systemCollaborate with Service Desk and Engineering teams to ensure smooth hand-offs and issue resolutionContribute to knowledge base articles and process improvementsTechnical Skills & ExperienceHands-on experience with backup and recovery platforms (Commvault, Cohesity, Zerto required)Basic to intermediate knowledge of systems administration (Windows/Linux servers, Active Directory, virtualization)Prior NOC, service desk, or IT operations experience preferredFamiliarity with ITSM/ticketing systems (e.g., Jira Service Management, ServiceNow, or equivalent)Qualifications2-4 years of IT support, NOC, or Service Desk experienceStrong troubleshooting and problem-solving skills with the ability to prioritize effectivelyExcellent written and verbal communication skills in EnglishAbility to work independently in an overnight shift modelCustomer-service mindset with attention to detail and urgencyBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Paid Time Off (Vacation, Sick & Public Holidays)