NORF Specialist.

About UsOrange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.About The Role Managing and scheduling customer changes that is related to Network optimization projects Ensuring the professional and successful implementation of Network change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction. Configuration preparation (Layer2 and Layer 3) Point of contacts for queries and escalations concerning change management Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities In depth technical troubleshooting based on Frame Relay, ATM, DSL, Routers, LL circuits, SITA legacy protocols & links etc.Well organized with the ability to work under pressure with minimal supervision Document all troubleshooting and a change management actions via the electronic case management system(MSA). Support field services technical Engineer for all scheduled change activities for CPE and node. SPOC for all technical matters related to Orange node and for customers projects on each change request. Coordinating with PTTs for troubleshooting the operational issues of link. Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Orange connection. End-to-end ownership of all orders directly received from Access optimization teams. Generate Change Guideline for implementation Create/manage change requests in change management ToolsAbout YouDegree/Equivalent in computer science, telecommunications or related discipline.3-5 years experience in direct relation skill set in telecommunication industry3-5 years experience in a customer oriented positionCisco Routing and switching expertise essential. Voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS.Fluent in both spoken and written English.Good time management, and organizational skillsProactive, self motivated and determined attitude.Problem solving skills.Good interpersonal and communication skills.Decision Making abilityAbility to comprehend complex situations and synthesize into simple solutionsCreate action plans to resolve Customer Implementation blocking factorsAbility to multi task with little supervisionAbility to reason for alternative solutionsAbility to make decisions with minimal directionAbility to provide status updates which provide customers with comprehensive updatesAbility to make decisions in an ambiguous environmentAbility to strategically think of continuous process improvementsAbility to work on a shift basis (24x7)What We OfferOrange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.Only Your Skills MatterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.