Officer- Customer Service

Company DescriptionLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.Job DescriptionWe are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.Actively sell and cross-sell banking products and services to new and existing customersProcess and assess customer requests, including account openings, online banking applications, and loan product applicationsEducate customers about automated channels such as ATM, call center, and online banking servicesAttract new customers through personal relations and existing customer referralsMeet individual sales targets and participate in daily retail sales team meetingsAchieve monthly targets for onboarding customers to online and mobile banking applicationsEnsure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targetsRespond promptly and efficiently to customer inquiries forwarded from the call centerCollaborate with colleagues and internal stakeholders to resolve customer issuesComplete mandatory training programs to stay updated on bank products and servicesAdhere to bank policies, processes, and procedures, both internal and externalQualificationsHigh School diploma or equivalentMinimum of 2 years' relevant experience in the banking sectorStrong communication and interpersonal skillsExcellent problem-solving abilities and attention to detailProficiency in customer service software and CRM systemsAbility to work efficiently in a fast-paced environmentStrong sales skills and proven ability to meet targetsKnowledge of online and mobile banking platformsEmpathetic approach to customer serviceAbility to work collaboratively in a team environmentFlexibility to adapt to changing customer needs and bank proceduresFluency in English and ArabicKnowledge of local banking regulations and practices in the UAE