Officer, International Money Transfer

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo prospect and add at least one new International Money Transfer Operator (IMTO) into the Bank's international remittances books, ensure adequate communication is maintained, while dealing cautiously with all Branches towards the resolve of all issues and direct all issues that require liaising with the IMTOs through phone calls to their customer services and team members and ensure adequate feedback is obtained.Job ResponsibilitiesWork towards the growth of the IMTO Business in all Branches across the bankProspect and add at least one new IMTOs into the Banks Intl remittances books.Work on the reactivation of at least one dormant IMTO in the Remittances Books monthlyResolve issues through conciliation, investigation and all other alternativesEngage the various stakeholders to promote the IMTO business in the Bank.QualificationsUniversity Degree in a Social Management SciencesExperience Required2-3 years of experience in International Money Transfer operation and businessAdditional InformationBehavioural Competencies:Developing RelationshipsThinking PositivelyProviding InsightsGenerating IdeasChallenging IdeasTechnical Competencies:Product DevelopmentProduct KnowledgeKnow your customerClient Engagement