Officer, Ticketing Operations

Position TitleOfficer, Ticketing Operations ‎Report ToExecutive, Ticketing OperationsPosition Summary To perform Reservations & Ticketing functionalities for MAG on Malaysia Airlines, Firefly and MASwings.Provide appropriate solutions and product offerings to all walk-in customers with the highest degree of courtesy in a manner to ensure sales targets and procedures are always adhered.Key AccountabilityCustomer facing and responsible of handling all Malaysia Airlines and Firefly Ticket Office customers as per set standard.To work according to the rostered shift hour / day, including weekends & public holiday or any other time subject to operational requirement at the SUBANG Firefly Ticketing officeEnsure all daily sales collections and credit card sales are submitted.Ensure smooth handling of functions related to Ticket office and Airport Services.Handling of Parcel services/Cargo collection and servicing at ticket officesTo deliver Genuine Malaysian HospitalityTo carry out any other task as assigned by Immediate Superior or to attend any meetings and/or assignments as required under Ticket office.Qualification & Working ExperienceDiploma in Communication, Management, Administration or Any related field and/or High school certificate (SPM/STPM).Customer Service, Tourism and Transportation Related.1 to 2 years of working experienceAreas of Experience Experience of working with an Airline, Travel Agent or a customer service area will be an advantage.Personality TraitsGood communication skills, both oral and written in English & Bahasa Malaysia .Must be able to work with minimal supervision, committed and have a strong sense of responsibility.Courteous and pleasant personality, positive attitude, team playerExcellent manners with required tact and diplomacy to handle customers professionally.Work on shift and based in Alor Setar FY Ticket office.