Onboarding Manager (with ServiceNow) at a Major EU Institution in Brussels - Hybrid Mode

Job DescriptionWho are we?NRB - Trasys International is a dynamic global organization that takes pride in being the trusted partner of EU Institutions. With strong commitment to excellence and a 30-years track record of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients keep up with the challenges of digital transformation by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging international projects and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) modernization of solutions, digital workspaces, cloud technologies and IT security. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).Is this YOU?For our customer based in Brussels - a European Institution, we are looking for an On-Boarding Manager to join a long-term mission to build and operate solutions in the areas of Legislation, Policy and Human Resources.For the needs of the client, you need be based in the area of Brussels (:2 hours by ground transportation) to work hybrid (in-office 2-3 times a week).More specifically, you will be responsible for…Organizing and supporting the successful adoption of SPM at programme and project level, Resolving stakeholder issues quickly, organize efficient support, Proposing, write organize and maintain relevant documentation, Ensuring constant adequation between operational requirements and available dashboards/reports (OOTB and custom), Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action) Running the weekly scrum of scrum with cross project teams, ensuring SPM is always updated and used in a consistent and efficient way with respect to EC methodology framework. Liaising with Methodology experts at EC, ensuring alignment of practices.Job requirementsAre you the perfect match?Possession of a university degree (MSc).Certification in ServiceNow - Certified Implementation Specialist - Strategic Portfolio ManagementExperience with SAFe (Preferably 6.0) or Agile at Scale frameworks (PI Planning, Epics, Features, Stories, Value Streams) Understanding of SPM modules: Strategic Portfolio Planning, Demand Management, Project/Program Management, Agile Development & Scrum, Proficiency in using and configuring ServiceNow modules: SPM, EAP, HRSD, Flow Designer, Now Experience UI. Knowledge of how to create/update forms, tables, flows, and dashboards. Ability to interpret data from reports or Performance Analytics. Experience managing end-to-end onboarding processes or employee journeys. Strong in communication, change management and training end-users. Ensure compliance and data quality across SPM and EAP modules. Conduct training/demo sessions and onboarding workshops for ServiceNow users and stakeholders.