Onsite Customer Care Specialist II - Project Based in BGC

Role DetailsType of Support: OmnichannelContract Duration: 60-90 daysLocation: Onsite in BGC, TaguigSchedule: Open to shifting schedules (subject to business requirements)About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and let’s build the future of customer experience together.The Role We’re hiring a Customer Support Specialist II to support a fast-growing personal assistance program that blends high-touch service with efficient task execution. In this role, you’ll help users manage everyday needs through email and chat; handling requests with empathy, accuracy, and a strong sense of ownership.This is an onsite role for professionals who thrive in problem-solving, maintain service quality under pressure, and enjoy contributing to a collaborative, performance-driven team.What You’ll Do:Handle customer requests via email and chat with clear, timely, and thoughtful supportResolve issues related to bookings, scheduling, task coordination, and general inquiriesCoordinate with cross-functional teams to complete tasks or address concernsDocument interactions accurately in the CRM systemFollow established workflows and use good judgment when escalating issuesIdentify recurring problems and share insights to improve processes and the customer experienceMaintain strict data privacy, discretion, and confidentialityParticipate in training, calibration, and quality sessions to stay aligned with team standards What We Expect From You:At least 2 years of customer support experience (email/chat), ideally in BPO, concierge, or task-based support environmentsStrong written English communication skills with the ability to match a brand’s toneComfortable using CRM tools, ticketing systems, and web-based applicationsExcellent problem-solving, multitasking, and time-management skillsA collaborative mindset and the ability to thrive in an onsite team settingWillingness to work onsite in Taguig, 10:00 PM – 7:00 AM (Fri–Sat Off)What You’ll Get In Return:Competitive compensation aligned with experience and performanceCollaborative culture with supportive, people-first leadershipTraining opportunities provided by Crescendo and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the missionEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forwardManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s nextTake ownership: Bold choices with integrity at the core—that’s how impact lastsBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learningCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.Powered by JazzHRTGe6N8HClb