Onsite Support Engineer

Company DescriptionTechnology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.From prototype to real-world impact - be part of a global shift by doing work that matters.Job DescriptionOur infrastructure specialists are responsible for designing and implementing back-end services. They ensure reliability, security, and scalability for all platform layers within our solutions. Infrastructure teams provide expertise across virtualization, cloud services, storage solutions, cybersecurity, and scripting and automation.As a Support Engineer at Endava you will provide technical assistance, addressing hardware and software issues, network problems, and ensuring systems operate smoothly. You will troubleshoot and resolve technical problems, perform maintenance tasks, and offer personalized IT support to enhance the client's overall operational efficiency.Responsibilities:Help group IT support teams in maintaining Endava IT infrastructureProvide onsite and remote desktop support for employees using Endava IT assets and systemsIT hardware asset managementUpdate internal documentation and proceduresOffer technical expertise for non-technical staffRespond to high priority issues in a timely manner to assure business continuityOut of business hours on-call for high priority issuesMaintain Access Control and CCTV systemsProvide IT support for conferencing equipment, collaboration rooms and printing servicesQualificationsExperience in Windows 10/11 and MacOS (installation, operation and troubleshooting)Imaging and deploying Windows equipment using various tools including SCCM and IntuneHardware support:Various Windows and Apple devicesActive Directory and Azure Active Directory knowledgeKnowledge of networking concepts, principles and troubleshooting skillsMicrosoft Office 365 administration knowledge Video conferencing (implementations and troubleshooting), printing support, patch management, asset managementData center equipment physical maintenanceITIL awarenessExperience in using ITSM toolsExcellent customer service and interpersonal skillsExcellent English communication skills (verbal and written)Awareness of IT hardware and security auditsExperience maintaining Access Control and CCTV systemsExperience with PowerShell scripting (nice to have)Additional InformationDiscover some of the global benefits that empower our people to become the best version of themselves:Finance:Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; Career Development:Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;Learning Opportunities:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;Work-Life Balance:Hybrid work and flexible working hours, employee assistance programme;Health:Global internal wellbeing programme, access to wellbeing apps;Community:Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.