Operational Specialist

Company DescriptionSURUR delivers premium home furniture solutions, meticulously crafted to combine elegance, comfort, and enduring quality. The brand is dedicated to enhancing living spaces with timeless and stylish designs. With a focus on superior craftsmanship, SURUR aims to provide functional and aesthetically pleasing furniture that meets diverse customer needs.Role DescriptionThis is a full-time on-site Operational Specialist role located in Cairo, Egypt. Key Responsibilities:Managing customer inquiries via social media platforms and WhatsAppResponding promptly to customers and resolving issues efficiently and professionally.Monitoring orders and coordinating with the operations team to ensure timely execution.Continuously registering and updating customer data in the company systems.Handling complaints and feedback, and forwarding them to the relevant departments when necessary.Track order readiness and timelinesRequirementsStrong English communication skills (written & verbal)Proficiency with basic computer tools (Google Workspace, MS Office) Prior experience is favorableHighly organized and reliableAbility to prioritize tasks and manage changing schedulesComfortable working with digital tools (Google Maps, spreadsheets, etc.)Problem-solver with a proactive mindsetDetail-oriented with strong follow-through