Operational Transformation Officer

Your RoleThe Operational Transformation Officer supports the Business Process Management Head and Process Assurance Head to meet the established standards set by the Sector. When the incumbent is in the course of performing process assurance activities, the incumbent may be required to perform process improvement initiatives to support the Business Process Management Head as part of the Sector’s continuous improvement agenda.How you will contributeRegular process review of SPI review cycle, Risk and Control Self-Assessment, Incident Management Review, Key Risk Indicator Monitoring, MIS / Operational Performance Reports, and Outcome MeasurementAssuring the quality of Risk and Control Self-Assessment, Incident Management Review, and Key Risk Indicator MonitoringWhat we are looking forBachelor’s degree in Business, Industrial EngineeringHas an experience with end-to-end process review and change managementDemonstrated knowledge of testing best practices, version control practices and defect management practiceBanking experience is an advantageKnowledgeable in MS Office proficiency, process design and mapping, and Time and Motion Study