Operations Assistant

Claude HQ - Mountsorrel, LeicestershireFull-time or 4 days per week consideredUK right to work essential About Claude & CoAt Claude & Co, we’re about more than clothes. We design with thought, a little playfulness, and a lot of care- creating pieces that families feel good about choosing and love wearing.Our team is small, passionate, and hands-on. Everyone has a voice, and everything we do ladders back to building a brand that people trust, connect with, and enjoy.We’re growing fast and looking for an Operations Assistant who’s proactive, organised, and ready to get stuck in. This role is key to keeping our operations running smoothly and making sure Claude & Co is represented brilliantly every step of the way.The RoleYou’ll be the go-to person helping our team, customers, and stockists, making sure everything runs like clockwork across retail and wholesale operations.You’ll be responsible for:Supporting daily operations: Handling queries, tracking deliveries, resolving issues, and keeping everything moving efficiently.Providing excellent customer service: Ensuring every customer interaction, whether through email or our platforms is clear, helpful, and solution-focused.Processing wholesale orders: Managing order entry, fulfilment, and communication between our warehouse and retail partners.Coordinating with the Wholesale Account Manager: Sharing updates, flagging issues, and ensuring stockists get the best experience possible.Improving processes: Spotting inefficiencies, suggesting fixes, and helping build stronger systems that make our operations smoother.Owning admin projects: From leading small projects (like new packaging or box design) to maintaining documents and supporting team initiatives.Managing data and systems: Confidently using Excel, Shopify, GS1, and Monday.com to track information and support decisions.Supporting inventory allocation: Coordinating stock for Claude & Co stores and ordering from our stocked brands.About YouYou’re the calm, capable organiser who keeps everything running in the background, detail-focused, reliable, and always looking for ways to make things better.You’ll bring:Experience in an administrative, customer-facing, or operations role or strong organisational skills and the drive to grow in one.Confidence with Excel and everyday digital tools.Great attention to detail and pride in accuracyA proactive, can-do attitude, you take ownership and like to find solutions.Clear communication skills across email, calls, and in person.Comfort switching between tasks and prioritising in a busy environment.A calm, positive approach, even during launches or delivery peaks.Commuting distance to our HQ in Mountsorrel, Leicestershire.What We OfferA creative, collaborative team where your input genuinely matters.Salary range £26-28kCompetitive benefitsPrivate healthcare option.Pension scheme.50% staff discount.The Claude WayWe’re honest and empathetic. We trust our intuition (and each other). We’re courageous, curious, and kind — with a good dose of fun along the way.We don’t blame, we learn. We care about the details, go the extra mile, and ask “why not?” as much as “why.” If that sounds like you, you’ll fit right in.How to ApplySend your CV and a short cover letter to careers@claudeandco.co.uk with the subject line “Operations Assistant Application.” Tell us why you’re excited about joining Claude & Co and how your skills will make a difference. Deadline for applications is 21/11/2025 however, we review applications as they come in and may begin interviews before the role closes. If we find a good candidate we could close the applications early**PLEASE CONSIDER EMAILING OVER APPLYING ON LINKEDIN AS WE TEND TO RECEIVE A HIGH VOLUME OF APPLICANTS**