Operations Coordinator

Our client, a hub for diverse books, stationary and exclusive literature, is seeking a dedicated Operations Coordinator. This role involves overseeing daily operations, ensuring excellent customer service and optimizing store performance across multiple locations. The Operations Coordinator will act as a bridge between the corporate team and the stores, facilitating communication, processes, and initiatives that contribute to overall success.Discover moreTeachingEducationeducationLusakaResponsibilitiesStore OperationsDiscover moreLusakaTeachingeducationEducation Monitor daily operations to maintain high standards of presentation and customer serviceAnalyze sales data and customer feedback to identify areas for improvementCollaborate with store managers to implement operational strategies that drive sales and enhance the customer experienceEnsure compliance with company policies and procedures across all store locationsDevelop and maintain effective communication channels between corporate and store teamsInventory ManagementDiscover moreTeachingLusakaEducationeducationOversee inventory levels and manage stock replenishment for bookstoresConduct regular audits and manage the inventory system to minimize shrinkageCoordinate with suppliers and vendors to ensure timely deliveriesImplement strategies to optimize product placement and visibilityTraining & DevelopmentDiscover moreLusakaTeachingeducationEducation Assist in the hiring and onboarding process for new staffConduct training sessions focused on customer service, sales techniques, and operational processesSupport the ongoing development of staff by ensuring objective performance reviews and feedback systemsReporting & AnalysisPrepare reports on store performance and operational issues for management reviewUtilize data analytics tools to make informed decisions that drive store successIdentify trends and provide recommendations for future operational improvementsRequirementsBachelor’s Degree in Business Administration, Operations Retail Management, or related field2+ years of experience in retail operations, preferably in a stationary, book supplier or similar environmentStrong analytical skills with the ability to interpret sales data and customer feedbackExcellent interpersonal and communication skills to collaborate effectively with diverse teamsProficiency in Microsoft Office Suite, with strong Excel skills for data analysisExperience in inventory management and understanding of retail best practicesAbility to manage multiple priorities and work under pressure in a fast-paced environmentCreative problem-solving skills and a proactive approach to identify and resolve issuesStrong leadership abilities with a focus on team development and performance improvementInterested candidates should submit their application before 21st May 2025. Only shortlisted candidates will be contacted.TopFloor Limited does not charge candidates for job placement.