Operations Director (Banking)

Our client, a leading multinational bank, is looking for an Operations Director who will be responsible for the development and management of all aspects of the Operations function within the Bank. The role focuses on ensuring that there are efficient and robust operational processes in place to ensure the smooth delivery of support and services to both internal and external stakeholders.Role ProfileProvide a strategic vision for OperationsDevelop a strong operations department, focusing on delivering an efficient and effective service to all the business lines, other support functions and customersDevelop a culture of continuous improvementEnsure that adequate capacity planning and resourcing is provided at all timesLead the Operations team in their day to day activities, ensuring operational risk is kept to a minimum and that the processes meet with the relevant regulatory authorities requirementsImplement and document clear processes and procedures with a focus on controls and best practiceDevelop, manage and report on KPI’s appropriate to the departments assigned tasksWork with other departments/functions across the bank to ensure efficient end to end processesImproves quality and efficiency of output by enhancing IT systems, workflows and know-how of staffLead end-to-end management of banking operations and drive continuous process improvementEnsure integration of IT infrastructure with operational workflows and banking systemsDrive and oversee digital transformation initiatives across departmentsDevelop and implement strategies for automation, process optimization, and business continuityCollaborate closely with IT, cybersecurity, internal audit, and compliance teamsDefine, monitor, and report on operational KPIs and SLAsEnsure operational alignment with local and international banking regulationsFoster a culture of innovation, accountability, and service excellenceQualificationsBachelor’s degree in Computer Engineering, Industrial Engineering, Business Administration, or a related field (Master’s or MBA is a plus)Minimum 15 years of experience in the banking sector, with significant exposure to both operations and ITProven track record in IT-enabled process transformation and project managementIn-depth knowledge of banking systems, IT infrastructure, automation tools, and regulatory complianceExperience in payment systems and retail banking operations, credit operations and treasury operationsStrong leadership, communication, and strategic planning skillsKeen understanding of the key processes surrounding Operations with strong commercial and financial acumen.Knowledge of Intertech banking platforms is an assetAbility to prioritize and work to tight deadlines and to manage the expectations of othersStrong knowledge and experience of local corporate governance regulationStrong command of Turkish & English language in speaking and writing