Operations Director (Facilities Management)

A facilities management company that provides integrated services such as cleaning, maintenance, and workplace solutions to support businesses across various industries is looking for an Operations Director to strengthen their management team in Ortigas, Pasig City! Job OverviewThe Operations Director is responsible for improving the P&L of multiple portfolios. You need to have accounts development planning, a track record of implementing FM operational excellence experience, demonstrate strong contractual knowledge and negotiation skills. A proven track record of transitioning first generation FM outsourcing contracts to an output base contract for a nationwide portfolio is critical. ResponsibilitiesAccount DevelopmentImplement a Key Account Development Plan (ADP) framework including methodology, reporting and stakeholder management.Ensure financial, operational, and contractual performance of multiple key accounts.Lead retention strategy and commercial negotiations for contract renewal.Generate FM business processes and SOPs to ensure compliance.Grow existing key accounts by increasing market share.Identify and develop strategy to target new sectors.Manage on-site operations team with P&L accountability.Manage transitions of secured projects including mobilization, recruitment of key on-site positions, training, reporting and contract management  Ensure contractual SLA and KPI are achieved.Be the senior point of contact for conflict resolutions.Develop training to ensure a high-performance culture on-site.Perform other assigned tasks by his/her superior in the achievement of the department’s objectives and OCS business goals. OperationsDeliver contractual SLA and KPIDeliver monthly, quarterly, and annual performance reporting.Be the senior point of contact for conflict resolutions.Develop training to ensure a high-performance technology driven culture on-site. Required Qualification / Experience 5+ years account management or business development portfolio with proven track record of improving the P&L of key accounts with Facility Management (FM), Corporate Real Estate (CRE), or built environment professional services. Stakeholder management experience at leadership level for MNC or large local companies Strong personal network of clients, procurement, and suppliers What’s in it for you?180,000 - 220,000 Engaging working environment.With Career growth opportunities.Positive work culture.