Operations Executive (based in Malaysia)

Operations ExecutiveJob Description Complete daily operational tasks such as registration, deposits, withdrawals, reporting, and other operational duties in a timely and accurate manner. Perform end-to-end Know Your Customer (KYC) processes for both new and existing clients, ensuring all documentation is accurate and submitted promptly. Conduct risk assessments on clients by evaluating their profiles, geographic locations, and transaction patterns to identify and mitigate potential risks. Classify clients by risk level and apply appropriate due diligence. Assist in drafting, preparing, and applying procedures, guidelines, and operational documents for both clients and the team. Assist in issuing notifications regarding any operational policies, changes, or notices. Support the supervisor in configuring systems according to established procedures and requirements. Prepare reports and present findings to the supervisor as required. Respond promptly to inquiries from other departments and clients, providing timely resolutions. Ensure clients’ information and documents are securely stored within company systems in accordance with established procedures and regulations. Assist in coordinating and communicating with other teams or departments on operational matters. Support the finance department with daily deposit and withdrawal reconciliations and follow up on any discrepancies. Cooperate with the compliance and audit departments by providing required documents in a timely manner. Take proactive measures to prevent the company’s involvement in money laundering, terrorist financing, or other illegal activities, and report any concerns to the supervisor immediately. Record any complaints and report them to supervisors immediately. Assist in handling complaints in a timely manner. Follow the team’s assigned shift schedule. Address any issues or concerns by liaising with the supervisor.Knowledge And Qualifications Participate in training sessions related to financial knowledge, operations, compliance, laws, and regulations, and successfully pass any required tests. Fulfil the qualification requirements for the operations position as specified by relevant regulations.Internal Policies and Standards Adhere to the company’s internal policies, operational procedures, and regulatory requirements. Maintain confidentiality by not disclosing, sharing, or using the company’s confidential information without proper authorization.Working Hours: (GMT +8) 8 am – 6 pm or 6 pm – 4 am (2 days off per week)Working Location: Johor, Malaysia