Operations Executive

Primary Title: Operations ExecutiveAbout The OpportunityA fast-growing player in the HR technology and career services sector, we deliver talent solutions and operational support that connect candidates with career opportunities across India. We operate a high-velocity, customer-facing operations environment focused on quality, compliance, and continual process improvement. This onsite role in India is ideal for candidates who thrive in structured, metrics-driven operations and enjoy cross-functional collaboration.Role & ResponsibilitiesManage day-to-day back-office and field operations including order processing, candidate onboarding, and client coordination to ensure SLA adherence.Execute and maintain SOPs—document workflows, identify inefficiencies and implement process improvements to boost throughput and accuracy.Operate CRM/ATS systems for data entry, pipeline tracking, and status updates; ensure data integrity and timely reporting.Coordinate with vendors and third-party partners—onboarding, issue resolution, invoice reconciliation and performance tracking.Monitor and report operational KPIs; prepare weekly/monthly dashboards and present insights to stakeholders to drive decisions.Support ad-hoc projects such as audit readiness, compliance checks, and cross-functional initiatives to scale operations.Skills & QualificationsMust-HaveProven experience in operations, back-office, or customer-facing execution roles (on-site).Proficiency with MS Excel and Google Sheets for reporting and reconciliation.Hands-on experience with CRM platforms or ATS for candidate/client management.Experience developing and following SOPs and standard workflows.Vendor management and basic invoice reconciliation experience.Comfortable tracking KPIs and delivering concise operational dashboards.PreferredFamiliarity with Salesforce, HubSpot, or leading ATS platforms.Prior experience in HR tech, recruitment operations, or staffing services.Experience with customer support tools (e.g., Zendesk, Freshdesk) or ERP systems.Benefits & Culture HighlightsOn-site, collaborative team environment with clear growth paths into senior operations or people-ops roles.Exposure to cross-functional stakeholders (recruiting, sales, finance) and hands-on process ownership.Performance-driven culture with regular feedback, operational training, and opportunities to lead improvement projects.Location: On-site — India. We welcome motivated operations professionals who deliver consistently, value process discipline, and want to make measurable impact across a fast-paced HR tech operations function.Skills: applicant tracking systems,management,operations executive,sop development,vendor management,google sheets,operations