Operations Manager - Service Center

Join Holcim Belgium: Contribute to the Sustainable Revolution in the Construction Industry!We are looking for someone to join our dynamic team in our Cantillana Façades division, based at our site in Sint-Pieters-Leeuw. As Operations Manager – Service Center, you will play a key role in achieving our sustainability and innovation goals while contributing your expertise to drive ambitious projects. Here are some of the responsibilities and skills we value:Job description:At Cantillana NV – Facade, you will ensure the overall performance of the Service Centre and guarantee a smooth, efficient and customer-oriented organisation. You will supervise the operational, logistics and customer service teams and play a key role in continuous improvement, service quality and internal coordination.Your responsibilities:Lead and support teams: work organisation, skills development and performance management.Ensure day-to-day operational management: planning, logistics coordination, process optimisation and quality control.Guarantee an impeccable customer experience: monitoring needs, managing complaints, corrective actions and loyalty building.Manage the operational budget and monitor expenditure, while identifying opportunities for efficiency and profitability.Oversee stock and collaboration with suppliers, ensuring product availability and inventory reliability.Ensure legal compliance, site safety and risk management. Analyse performance (KPIs), prepare reports and make strategic recommendations.Work closely with internal teams (sales, operations, technical, finance, HR) and external partners.Drive innovation and sustainability initiatives in Service Centre operations.Your profile:Bachelor's/Master's degree in management, supply chain, sales or equivalent.Minimum 5 years' experience in operations, logistics or service centre management.Solid experience in team management and continuous improvement.Excellent organisational, problem-solving and customer relationship managementskills.Analytical vision, KPI culture and proficiency in ERP/CRMtools.Excellent knowledge of French, Dutch and English.What we offer:A position with regional responsibility in an innovative, dynamic and sustainability-focused company.In-depth technical training on our products and façade systems.A stimulating and innovative working environment, where you will contribute to building a better world every day.Opportunities for personal and professional development within a rapidly growing international company.An inclusive corporate culture that promotes collaboration and innovation.A competitive benefits package (salary, social benefits, flexibility, etc.).A caring and innovative working environment, recognised by the Top Employer 2025 certificationHolcim Belgium is an equal opportunities employer committed to an inclusive and diverse working environment. We welcome applications from all backgrounds.