Operations Manager

Introduction The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.  We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.  You'll find our 550+ team currently across 11 locations and 9 time zones.The Role  As Operations Manager, you'll play a pivotal role in organising and optimising our trading operations. You'll ensure the productivity, quality, and availability of our trading environments, drive business analysis, and deliver high-quality solutions for key stakeholders. This is a full-time role based in Melbourne, with flexible working arrangements available. As our Operations Manager, your key responsibilities include, but may not be limited to: Lead and mentor the operations team, fostering a strong work ethic and collaborative cultureOversee trading environments, ensuring technical management of liquidity and market data providersManage regulatory trade reporting across multiple financial services licencesMaintain the quality and integrity of trading platforms and related systemsApply Agile methodologies to deliver business solutions and continuous improvementsDevelop and implement policies, procedures, and training resourcesAct as the primary contact for client issues related to compliance and reportingCollaborate with risk, finance, and data engineering teams, as well as vendors and product managersContribute to strategic planning and operational excellenceAbout YouRelevant degree (Economics, Business, IT, or Mathematics)7-10 years' experience in a similar role within Margin FX and CFD industriesHigh-level experience with retail FX bridge technologies (OneZero/PrimeXM or similar)Strong knowledge of retail trading platforms (MT4/5, cTrader essential)Proven ability to build stakeholder relationships and support cross-functional teamsExperience as an application-focused Business Analyst in an Agile environmentStrong analytical and creative problem-solving skillsExcellent communication skills with both technical and non-technical stakeholdersWhy you will enjoy working with usCompetitive salary structure including company bonus scheme Genuinely collaborative and friendly culture Flexible and hybrid working Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard Ongoing personal development & learning opportunities 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave 3 paid volunteering days per year & Workplace Giving Program Frequent events and celebrations including a standard weekly social Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne Best in class end of trip facilities including bicycle parking, change rooms & showers A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas More About Pepperstone   We're a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/  We understand it's important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members' experiences and will never pay to remove a negative review.  Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.  "We are a 2025 Circle Back Initiative Employer - we respond to every applicant".  We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.  Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.