Operations Planning Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Pay Band: 4 / HCountry/Location: Islamabad, PakistanDepartment: Country/Cluster OperationsContract Type: Fixed Term Contract – 1 yearClosing Date: Thursday, 6th November 2025- 23:59 Malaysia Time (GMT +8)Role PurposeTo support exam capacity planning by translating demand into resource requirements for venues, staff, and test materials, ensuring optimal operations, service levels, and cost efficiency. The role also monitors contingency, agility, and operational effectiveness, and contributes to reporting on capacity fulfilment, planning performance, and cost management.Role AccountabilitiesManage and support exam capacity planning and pre-test day operations, translating demand into resource plans for venues, staff, and test materials while ensuring timely registration, scheduling, and pre-test cancellations or refunds. Coordinate with internal teams and stakeholders to maintain operational efficiency, compliance, and exam security, while supporting customer service and resolving escalated issues. Monitor performance, analyse data, and recommend improvements to optimize planning and resource management. Uphold safeguarding standards, risk management, and corporate procedures, motivate team members, and ensure a professional and safe environment for all participants.Role Specific Skills, Knowledge And ExperienceExperience in exam operations within a large organisation is essential. Desirable experience includes knowledge of child protection, child development, safeguarding practices, and confidentiality standards, as well as experience working with children, planning and delivering safe activities, and promoting their safety and well-being.Further InformationLanguage: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.Education: A degree in any subject or an equivalent relevant qualification.Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.A connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org