Operations Specialist (Value-Added Services)

The primary role is to support various operational functions including customer enrollment, billing validation, reporting, and claims monitoring. This role ensures smooth day-to-day operations and supports product rollouts, process documentation, and interdepartmental coordination. The position may also be assigned small-scale projects aimed at improving operational efficiency and service delivery.What You’ll DoAssist in product rollout, pilot preparation, sales management and back-office activities.Create, maintain, and validate operational reports related to Value Added Services (VAS) products and services.Ensure all product documentation and process maps are current and properly aligned across departments.Manage customer enrollment processes with service providers through reporting and documentation.Monitor and follow up on claims performance to ensure timely release and processing by service providers.Validate billing statements, invoices, and other payment-related transactions.Coordinate with Finance and service providers to ensure accurate and timely settlements.Cooperate with internal teams to resolve process gaps and improve operational workflows.Document and standardize operational procedures for VAS-related activities.Support small-scale projects aimed at enhancing operational efficiency or service delivery.What You Need To HaveAt least 2-3 years of experience in insurance, product or business developmentAbility to work in a collaborative environment and elicit support from other departmentsHigh analytical skills; ability to analyze reports and see gaps for business opportunitiesWhat Can Set You ApartExperience in project management and process improvementJob Perks You'll EnjoyPermanent dayshift scheduleUp to 20% variable performance-based bonusHMO on Day 1 / HMO with dependentsAccess to mental health coverage and wellness partnersWellness Leave and Birthday Leave benefitsInternal Career MobilityOpportunity to work and train in our international officesEmpower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.