Operations Supervisor and Commercial Representative

Purpose of the jobThis job combines responsibilities of an operations supervisor with a limited set of commercial activities for the station. Operational duties will always prevail over commercial duties in this job.Operations Supervisor Responsibilities:Must ensure operational integrity for flights by strictly complying with safety and security regulations, following procedures and regulations established in the operational and safety manuals in force.Manages quality standards in order to ensure customer satisfaction, controls cost at lowest possible level and optimize aircraft (and if applicable: truck) capacity, contributing to customer satisfaction and maximization of load factor while contributing to sustainability leadership goals of the companyIs the representative of the operations team for South East Asia in the station in which he/she is located while also performing tasks related to flight operations from other stations in South East Asia on a roster basis. In this capacity, he/she will be required to maintain close communication with both internal stakeholders (e.g. Sales, Customer Service) as well as with external stakeholders (e.g. GHA, authorities, suppliers).As a commercial representative:He/she will visit the most important customers to ensure that AFKL remains visible for customers operating in the higher yield segmentKey ResponsibilitiesManagement/administrationStructure and manage an adequate process to supervise the handling process by third parties and/or executing cargo operations activities if needed. Guarantee that all staff of third parties involved in handling of flights, is trained according to regulations standards.Elements are:Support and develop the local handling team through training and evaluationEngineering of Local Operations ProceduresCompliance ManagementManagement of Safety, Security and Customs topics.Be accountable for the application of the carrier(s) AOC and local rules and regulations of the stations under his/her responsibility.Facilitate and follow-up on the external, internal audits and inspections.Participate in incident investigation processes and implement corrective actions.Ensure integrity of data capture, address transmitting issues.Be accountable for the compliance with the Safety Management System (SMS).Safety Management System (SMS)Report unsafe situation and actively mitigate risks.Compliance: execution and steer towards improvement with local Operations, Ground Handling company (GHA), local authorities and industries related organizations.Implement and maintain “5-Must-haves” principles.Perform and follow up on performance reviews with GHA and action items coming from audits, inspections and other relevant platforms.Maintain current on all relevant training in order to keep up-to-date and have a high level of standard.Read and understand content of all operations manual and keep up-to-date with all published changes.Monitoring and follow-up on inbound and outbound non-compliance issues for improvement and preventive measures with origin and Hub.Supplier managementManage and continuously improve operational quality via operating mechanisms and quality measurement systems in close cooperation with Director SE Asia and AOD’s.Make report events, SMS performance and action implementation during internal review and external meeting with supplier.Support the supplier in the implementation the AF/KL operations projects.Elements of the above are:Monitor Supplier, staff and equipment to achieve all quality targets and to execute all working procedures required on a per-shipment and flight level.Take local actions to correct any deviations or discrepancies and report to the Director and AODsGuarantee all tracking/tracing (local) monitoring requests are actioned and ensure accurate and timely response.Perform regular review meeting with suppliers for analyzing and taking actions against deviations and discrepancies.Cargo HandlingExport and Transit: while on roster, guarantee build-up plan instructions for Southeast Asia flights (or trucks) based on the final booking list, which will comply with all legal and procedural regulations. Elements are:Loading instructions for special loads like heavy and big shipments.Ensuring clear loading and buildup instructions.Ensure check on export manifest and manage disruptions (i.e. offloads) when needed.Control and enforce adherence to the AFLS processes i.e. Queue treatment & creation; flight planning; reassignment of shipments when applicable.Organize and steer local trucking operations in case applicable.Import:Organize arrival manifest’s review for irregularities prior to flight arrival, problems’ anticipation and instruction of third party on necessary actions to alleviate or minimize consequences.Organize future flights’ preview for potential conflicts, especially for cargo planned from another station.CommunicationMessages with regard to individual shipments, flights and other events must be sent correctly, on time and according to pre-defined procedures to relevant and specified parties.ULD and stock controlGuarantee available equipment and consumables used for handling.Elements are:Guarantee equipment is monitored by third-party staff, recognize training needs and organize locallyEnsure ULD stock information is communicated timely and correctlyEnsure station stock is managed effectively at lowest possible costFinance and accountingCorrect and on time handling of invoices in compliance with accounting procedures.Ensure GHA performs correct other charges collection procedures.Guarantee and/or perform the execution of the initial audit on all invoices for services performed at the station included but not limited to the handling invoice, equipment leases, maintenance, and consumables such as plastic, wood, etc.Steer and/or lead any discussion with suppliers on all cost discrepancies.Commercial ResponsibilitiesExecutes the commercial strategy for the MNL market.Visits and stays in contact with top customers.Follows and keeps up to date with the main developments and trends for the market in the higher yield segmentThe responsibilities and tasks of the position are not limited to the above mentioned and change might occur in concert with direct ManagerDue to the departure times of most of the Southeast Asia flights, it is occasionally required to work outside normal office hours as part of a predetermined roster or even on ad hoc basis. This will be considered as standard practice for the function for which no compensation is granted.