Operations Trainee, Hotel Operations

Job Summary:The Operations Trainee Program is a 12 month development program. During this time, you will experience a 12 month rotation through Front Desk, Housekeeping, Resort Call Center and Recreation. The entry management level roles you will learn include Front Desk Host, Lobby Ambassador, Group Coordinator, VIP Coordinator, Room Assigner, Front Desk Lead, Public Area Host, Public Area Lead, Floor Host, Floor Lead, HSKP-Base, Resort Call Center Host, Resort Call Center Lead, Recreation Host and Recreation Lead. Roles will not limited to training as the Guest Service Manager of each department, and work independently after obtaining corresponding job qualifications. Operations Trainees should learn and grasp the skills from each position in order to provide a high quality service in each step, which will improve the guests overall satisfaction.Key Responsibilities:You shall participate in all parts of frontline positions’ training to understand the core work of each department in hotels You will follow Guest Service Managers of each department to learn basic hotel management knowledge and business operationsYou shall complete cross-position and cross-department training to be more familiar with related operations After completing all job rotation training, you will take on an independent job in a targeted positionYou shall be responsible for your own learning achievements and communicate with your mentor regularlyYou will complete the work of each position under the supervision of your supervisor, follow the standards specified in the operation guide, maintain communication with department managers, and reflect the suggestions and opinions of guestsYou shall communicate with fellow Cast Members, encourage fellow Cast Members, and support their personal development, conduct effective shift briefings to ensure all staff are aware of VIPs, special events, daily park news to reflect current show performanceYou shall encourage and execute innovation project, supervise the effect of innovation on Cast Members, guests and procedure improvement to improve hotel revenue and service qualityYou shall treat safety as the top priority at all times. Ensure fellow Cast Members and guests are in a safe and well-controlled dining environmentYou shall liaise between other lines of business and work closely with Park and Resort OperationsDesired Qualifications:Bachelor’s degree or above, fluent in Mandarin and English (written and verbal)Adapt to shift work (including early morning, late evening, overnight, weekends and holidays), be able to withstand high-intensity work pressure and efficient work rhythmReceptive to special requests and ability to confidently utilize service recovery methodsMulti task and prioritizeSupportive of other Cast Members working on your teamBe strong in execution and perform business acumen, work with initiative, have strong willingness and the ability to learn, and be able to adapt to new challengesAbility to complete paperwork accurately and strong cash handling skillsWalking / Standing: Frequently Demonstrate computer proficiency within a Windows environment. Strong software and system skills including Excel, PowerPoint, Opera etc.About Shanghai Disney Resort:As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.* We are committed to providing equal employment opportunities.* Specific benefits vary between different roles and may be adjusted according to company policy. * Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.